Delivery Policy

Welcome to Nova And More Delivery Policy.

Delivery Policy (for Downloadable Digital Goods)

Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased.

If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased.

In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 3 days from the date of your order. If you do not contact us within 3 days from the date of your order, the item(s) you purchased will be considered received, downloaded, and delivered to you.

Delivery Policy (for Website Creation Services)

Upon receipt of your order, our system will begin the process of building your website based on the selections made during registration. One of our project managers will be in contact with you within the next 48 hours after your purchase.

The delivery period of the websites are as follows:

  • Basic Plan (E-commerce website): Up to 1 week depending on your cooperation as providing the requirements on time, including Domain, Logo, Content, etc…
  • Premium Plan (Small to Medium-Sized Businesses): Up to 1 week depending on your cooperation as providing the requirements on time, including Domain, Logo, Content, etc…
  • Custom Plan (Custom Store): The delivery period depends on several aspects such as the type of the website, size, content, integrations, etc… This will be determined and stated accordingly in the contract sent to you before proceeding with the project.

You will be given notifications of the start of the build process and an estimated time for completion. You will also be sent confirmation emails of your registration. Delivery is considered complete when the website has been built and you are able to access the administration area using the credentials you selected.

Email notification is not required for delivery to be considered complete, however, we will notify you by email of the completion of your website build process. The addition of content to your website is not required for it to be considered to be delivered.

Your website will be accessible via a domain chosen by you at the time of registration. If the domain is chosen was obtained prior to your purchase of our Nova And More website creation services, you warrant that you either own or have authorization from the owner to use this domain. We accept no liability for your unauthorized use of a domain name. If you purchase a domain name during the registration process, then your name will be used as the registrant and therefore owner of this domain name. Delivery of the website is not conditional on this domain name resolving to your website. You will still be able to access the website via the supplied or selected subdomain. In case you are unable to access the website via credentials provided by our team after one hour, please contact us at support@novaandmore.com and we will solve this issue and give you access to your website instantly.

Delivery Policy (for Services)

Upon receipt of your order, the services will be performed to you in accordance with the contract terms applicable to the services that you purchased.

The nature of the services you purchased, timely and accurate completion of your obligations regarding the execution of the services, and the date of your purchase may impact the timing of performance of the services.

The services will be deemed to be successfully delivered to you upon the performance of the services.

Contract terms will determine if full, partial, or no refund is due to you should the contract be cancelled prior to delivery of services as well as the manner in which the contract may be cancelled.

Kindly check our refund policy to get more info.