Refund Policy - Nova And More
Nova And More ensure 100% customer satisfaction. In case of any duplicate charge due to processing error, failing to fulfil any of your order requirements or not being able to complete your order as per the delivery policy, your order amount will be refunded.
Your refund would be processed as per the chart below:
All refund requests will be fulfilled as per the following arrangement:
- If a request for a refund is made within 24 hours, you would be eligible for a 20% refund.
- If a request for a refund is made between 36- 48 hours, you would be eligible 10% refund.
- No refund request will be entertained after 48 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- If a customer is failed to provide a briefing and requirements of his project within 7 days then the amount he has paid is non-refundable.
All refund requests should be communicated to the support department. Nova and more, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis. How to claim your refund
To assure your refund request is approved, please make sure you meet the following requirements:
- Claim your refund specifying your concern by contacting us.
- We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, your copyrights would be obtained by Nova and More and you would not be able to display any version of the design or other content sent by the company. Let us also specify that:
- Since the copyrights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies Nova and More would share Copyright Acquisition information for the refunded content that would restrict the re-use of the content as original content in the future.
If you have any questions or concerns about our Refund Policy, please contact us.